Privacy Policy

1. Introduction

Ligato AI, operated by J Bone Investments LLC (“we,” “us,” or “our”), provides AI-powered communication services for home service businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Information you provide to us:

• Name, email address, phone number, and business information when you sign up or request a demo
• Business details you provide for AI training (services, hours, service area, pricing, FAQs)
• Payment and billing information processed through our third-party payment processor
• Any other information you voluntarily provide through our services

Information collected automatically:

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, referring URLs)
• Cookies and similar tracking technologies

Information collected through our AI services:

• Chat transcripts between your website visitors and the AI chat widget
• SMS/text message conversations handled by the AI
• Voice call recordings and transcripts processed by the AI
• Lead information captured during AI conversations (name, phone number, job details)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Train and improve our AI models on your specific business data
• Process transactions and send related billing information
• Send you lead alerts and service notifications you have opted into
• Respond to your inquiries and provide customer support
• Monitor and analyze usage to improve our services
• Comply with legal obligations

4. Communications and Consent

We will only contact you via email, text message, or phone call with your express prior written consent, as required by applicable law, including the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act. You may opt in to receive communications from us during the signup or demo booking process. We do not send unsolicited messages of any kind.

SMS/Text Messaging

Business owners provide consent to receive SMS/text messages by submitting the sign-up form on our website at getligato.com and checking the SMS consent checkbox. During account setup or demo booking, the business owner provides their mobile phone number and agrees to receive automated text notifications about calls, leads, and urgent requests handled by their AI assistant. Message frequency varies based on your account activity. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any goods or services.

Opting Out

You may revoke your consent and opt out of communications at any time by:

• Replying “STOP” to any text message to immediately stop all SMS communications
• Replying “HELP” to any text message for support information
• Clicking the “unsubscribe” link in any email
• Contacting us directly at the information provided below

Once you opt out, we will confirm your removal and you will receive no further messages unless you re-subscribe. Opting out of marketing communications will not affect transactional messages related to your active services.

End-User Communications

When end users (your customers) initiate contact with your business through our AI-powered SMS, chat, or voice channels, those communications are processed solely to facilitate the conversation and deliver our services. We do not use end-user phone numbers or contact information to send marketing messages, and we do not share end-user contact information with third parties for marketing purposes.

5. AI Disclosure

Our AI services are designed to be transparent. The AI assistant will always identify itself as an AI and will never claim to be a human. All conversations handled by the AI are logged, transcribed, and made available to you as the business owner through your dashboard.

6. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We do not share your personal information with third parties for their own marketing purposes. Your data is used solely to provide and improve our services to you.

We may share your information only in the following limited circumstances:

• Service providers: Third-party vendors who assist us in operating our platform (hosting, payment processing, AI infrastructure, analytics). These providers are contractually obligated to use your information only to perform services on our behalf and are prohibited from using it for their own purposes.
• Legal requirements: When required by law, regulation, legal process, or governmental request
• Business transfers: In connection with a merger, acquisition, or sale of assets, in which case you will be notified
• With your consent: When you have given us explicit permission to share your information

We will never use the personal information of your customers or end users (collected through AI chat, SMS, or voice interactions) to market our services or any third-party services to those individuals. End-user data is collected and processed solely to provide our AI communication services to your business.

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell your data)
• Request a portable copy of your data

To exercise any of these rights, contact us using the information below.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised “Last updated” date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: